21LuckyBet Privacy Policy
At 21LuckyBet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services at 21LuckyBet Online Casino (https://www.21luckybet.com/). We are committed to ensuring that your information remains secure, and we process all personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. By using our platform, you agree to the practices described in this document.
Who We Are
We are operated by ProgressPlay Limited, a company registered in Malta (registration number C58305), with offices at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154. Payment processing services are provided through Babaloo Limited, located at 5 Secretary's Lane, Gibraltar GX11 1AA. At 21LuckyBet, we hold licences from both the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013) and the UK Gambling Commission (account number 39335), ensuring that your experience on our platform is fully regulated and compliant.
Information We Collect
When you register and use our 21LuckyBet Online Casino platform, we may collect the following categories of personal information:
- Your full name, date of birth, and contact details (email address, phone number, postal address)
- Your username, password, and account login credentials
- Financial information, including payment method details used for deposits and withdrawals
- Identity verification documents required for KYC (Know Your Customer) compliance
- Your gaming activity, transaction history, and account preferences
- Device and technical data, including IP address, browser type, and operating system
- Communications you send to our customer support team via live chat, email, or contact form
Here at 21LuckyBet, we collect this information to provide you with a secure, personalised, and compliant gaming experience across our web platform, mobile site, and the 21LuckyBet casino app.
How We Use Your Information
We use the personal data we collect for the following purposes:
- To verify your identity and process your registration and account login
- To process deposits and withdrawals through our supported payment methods, including Visa, Mastercard (debit only), PayPal, Apple Pay, Skrill, Neteller, and others
- To administer bonuses, promotions, and rewards — including the 21LuckyBet welcome bonus and free spins offers
- To comply with our legal and regulatory obligations under MGA and UKGC licensing conditions
- To monitor gaming activity for responsible gambling purposes and to integrate with GAMSTOP where applicable
- To detect, prevent, and investigate fraudulent or irregular activity
- To communicate with you regarding your account, promotions, and service updates
- To improve our platform, games library, and overall user experience
Legal Basis for Processing
Our 21LuckyBet platform processes your personal data on the following legal grounds:
- Contractual necessity — we need your data to fulfil our obligations under our Terms and Conditions
- Legal obligation — we are required by law to collect and retain certain data for anti-money laundering (AML) and responsible gambling compliance
- Legitimate interests — we process certain data to improve our services and protect our platform from fraud
- Consent — where we rely on your consent, such as for marketing communications, you have the right to withdraw it at any time
How We Share Your Information
We at 21LuckyBet do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:
- Payment processors and financial service providers to handle your transactions
- Identity verification and KYC service providers
- Regulatory authorities, including the Malta Gaming Authority and UK Gambling Commission, as required
- Responsible gambling organisations, including GAMSTOP, where applicable
- Technology and software providers who support the operation of our platform
- Legal advisers and law enforcement agencies where required by law
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations. Under anti-money laundering regulations and gaming licence conditions, we are typically required to retain account and transaction records for a minimum of five years following the closure of your account. Our 21LuckyBet Online Casino team will securely delete or anonymise your data once it is no longer required.
Your Rights
As a user of our platform, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct any inaccurate or incomplete data
- Right to erasure — in certain circumstances, you may request that we delete your personal data
- Right to restriction — you may ask us to limit how we process your data
- Right to data portability — you may request your data in a structured, machine-readable format
- Right to object — you may object to certain types of processing, including direct marketing
To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com. Our 21LuckyBet customer support is available 24/7 via live chat and email to assist you with any privacy-related queries.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our 21LuckyBet Online Casino platform to enhance your experience, remember your preferences, and analyse usage patterns. These include essential cookies necessary for the operation of our site, as well as analytical and marketing cookies where you have provided your consent. You may manage your cookie preferences through your browser settings at any time. For full details, please refer to our separate Cookie Policy.
Security of Your Data
We implement robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, or loss. Our 21LuckyBet platform uses industry-standard SSL encryption across all transactions and account interactions. We regularly review and update our security practices to ensure ongoing protection of your information.
Responsible Gambling and Data
As a licensed and regulated operator, we may use your account data to identify signs of problem gambling and to apply responsible gambling tools, including deposit limits, self-exclusion, and GAMSTOP integration. At 21LuckyBet, we process this data in the interest of player welfare and in compliance with our licensing obligations. You can contact our dedicated responsible gambling team at playerrelationship@instantgamessupport.com.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data, please reach out to us at complaints@instantgamesupport.com. We are committed to resolving all privacy-related concerns promptly and transparently. Our 21LuckyBet Online Casino team is here to help you at every step.
Content updated: July 12, 2026